Privacy Policy

At ZenTea (UK), we value your privacy and are committed to protecting your personal information.
When you shop with us or use our website, we collect only what’s needed to process your order, deliver your products, and provide the best possible service.

What We Collect
Your name, address, contact details, and payment information (securely processed through Wix Payments).
Device and usage data such as your IP address, browser, and pages visited.
CCTV footage during our matcha packing process, used solely for quality control and fraud prevention.

How We Use It
We use your information to:

• Process and deliver your orders

• Communicate with you about your purchase

• Verify transactions and prevent fraud or chargebacks

• Improve our services and customer experience
   

We never sell or share your data with third parties for marketing.

Your Rights
You have the right to:
Access, correct, or delete your data
Withdraw consent for marketing
Request a copy of the data we hold
File a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been breached

To exercise your rights, please contact info@zenteauk.com

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Data Protection

All personal information is securely processed through Wix.com Ltd., our e-commerce platform, which complies with UK GDPR and PCI-DSS standards.
CCTV data is retained only for verification and is deleted after a limited period.

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For full details, please read our complete Privacy Policy, Terms & Conditions, Shipping and Refund Policy.
By using our website or making a purchase, you agree to these policies.